Terms of Service
Agreement - Offer
Revised November 7, 2025
This document is an offer from Individual Entrepreneur Lev Aminov, TIN: 71062923, Republic of Armenia, (hereinafter referred to as the "Contractor") to Customers (clause 1.1) to conclude an Agreement (hereinafter referred to as the "Agreement") under the conditions specified below. The text of the Agreement is published on the official website on the Internet at: tuna.am/tos/. In case of acceptance of the offer, the agreement is considered concluded under the conditions specified in the offer.
1. Terms and Definitions
1.1. Customer – an individual or legal entity that has concluded an Agreement with the Contractor as a result of accepting the offer. 1.2. Contractor – Individual Entrepreneur Lev Aminov - the copyright holder of the "Tuna" software and related brands, providing services to the Customer. 1.3. Agreement – an agreement between the Customer and the Contractor for the provision of services in the scope provided by this Agreement, concluded by accepting the Offer. 1.4. Services – data processing services related to private security on the Internet and private access to the Internet. The service provides Customers with access to the Personal Account with the ability to purchase a Subscription for use in the Tuna platform application (tuna.am). 1.5. Order – the Customer's decision to order the Service through the Website by selecting one of the tariffs and paying for it. 1.6. "Tuna" Software – a set of computer programs (automated computer program) located both on the Contractor's and the Customer's computers, owned by Individual Entrepreneur Lev Aminov, used to provide services and through which encrypted Customer data passes. 1.7. Website – the Contractor's information resource on the Internet at: tuna.am, including all subdomains. 1.8. Personal Account – a set of pages on the Website, located on the domain my.tuna.am, accessed via the Customer's login and password or OpenID provider. 1.9. Login – a unique sequence of symbols (identifier) for each Customer, allowing the Contractor to identify the Customer in the "Tuna" software; typically, the identifier is an email address. 1.10. Password – a secret sequence of symbols known only to the Customer. The password ensures that the Customer is indeed the owner of the presented Login. 1.11. Subscription – a method of paying for Services with automatic renewal every month or year, in accordance with the terms of the Agreement. 1.13. Offer – the Contractor's proposal addressed to Customers wishing to use the Contractor's service in the scope provided by this Agreement. 1.14. Acceptance of the Offer – full and unconditional acceptance by the Customer of the terms of the Offer by performing actions in accordance with clause 2.5 of the Agreement. All the above terms and definitions are used exclusively in the meanings specified in this section. 1.15. Monthly Subscription means the provision of services for a period up to the corresponding calendar date of the following month. If the corresponding date does not exist in the following month (for example, the 30th or 31st), the subscription period expires on the last day of that month, and subsequent renewal occurs from the first day of the following month. 1.16. Annual Subscription means the provision of services for a period up to the corresponding calendar date of the same month of the following year. If such a date does not exist (for example, when subscribing on February 29 in a leap year), the subscription period expires on the last day of the corresponding month, and subsequent renewal occurs from the first day of the following month. 1.17. Tariff – describes the capabilities of the provided Service, has limited functionality in accordance with the description of the tariff on the Website or in the Personal Account. 1.18. Additional Licenses – expand the basic limits of the tariff or add new functions. The cost depends on the Tariff. 1.19. Tuna, Tuna Platform or Platform – a set of services and computer programs, including the user's Personal Account located at my.tuna.am, command-line client tuna, request inspector built into the command-line client and working in conjunction with it, desktop application tuna-desktop, server tuna-bastion, and other components for working with the platform.
2. Subject of the Agreement
2.1. Under this Agreement, the Contractor undertakes to provide the Customer with Services according to the description of the selected tariff, specified on the Contractor's website at: tuna.am, which is an integral part of the Agreement, and the Customer undertakes to accept and pay for the services provided in the amount and within the terms specified in the Agreement. 2.1.1. The type and scope of Services provided by the Contractor to the Customer under the Agreement are determined by the Customer independently by placing an order. The Customer orders Services through the Website by selecting one of the tariffs presented on the Website. 2.1.2. The complete and current list of features and capabilities of the Service is posted in the documentation, on the website, and in the Contractor's Personal Account. This list is an integral part of this Offer and is available at the following addresses:
2.2. The Agreement also provides all persons who accept the terms of the Agreement, free of charge, non-transferable and non-alienable in any form, with an unlimited right to access the Website. The Contractor provides the Customer with access to the Website, and the Customer undertakes to use the access granted only within the rights and in the manner provided by the Agreement. The Customer has the right to exercise the right to use the Website throughout the territory of the Contractor's country and beyond its borders. 2.3. The Customer is obliged to inform the Contractor about found and potential vulnerabilities and not to exploit vulnerabilities of the "Tuna" software. 2.4. The Contractor carries out current management of the "Tuna" software, determines its structure, allows or restricts user access to the Website, and exercises other rights belonging to it at its discretion. 2.5. The Customer accepts the Offer by registering in the Personal Account of the "Tuna" software. Registration in the Personal Account is carried out by means of a unique combination of login and password or OpenID provider for accessing the "Tuna" software. 2.6. The right to use the "Tuna" software is granted to the Customer throughout the territory of the Contractor's country and beyond its borders. 2.7. The right to use the "Tuna" software is granted for the period established by this Agreement.
3. Procedure for Providing Services
3.1. The Customer, wishing to use the Service and gain access to the "Tuna" software, by entering into the Agreement, is obliged to: 3.1.1. familiarize themselves with the terms of this Agreement, publicly posted on the Website. 3.1.2. place an order through the Website by selecting one of the tariffs. 3.1.3. register in the Personal Account of the "Tuna" software in accordance with clause 2.5 of the Agreement. 3.1.3. install client programs on their computer if necessary for a specific function.
4. Cost of Services and Payment Procedure
4.1. The cost of services is paid by the Customer on the terms of 100% prepayment in the amount and according to the procedure provided by this Agreement. 4.2. The cost of services is determined based on the Contractor's tariffs in accordance with the tariff plan selected by the Customer. The tariffs are indicated on the Website at: tuna.am and in the Personal Account. 4.3. Payment for services is made by the Customer subscribing. 4.4. Payment for the subscription is made by non-cash transfer of funds to the Contractor's settlement account by the methods available at the time of payment in the Personal Account. 4.5. The Customer's obligations to pay for the services are considered fulfilled from the moment the funds are received by the Contractor in accordance with the tariffs in full. In case of partial payment, the service is not provided. 4.6. Payment for services under the Agreement is made in the manner of a monthly or annual paid subscription. 4.7. Automatic renewal of the subscription is carried out if there is a saved payment method in the Customer's Personal Account sufficient to pay for the services. Funds are automatically debited no earlier than 24 (twenty-four) hours before the end of the current Subscription period. The subscription is then renewed for the next paid period. In the absence or insufficiency of funds on the Customer's saved payment method at the end of the current paid period, access to the Service is automatically switched to a free tariff with limited functionality. 4.7.1. The Customer has the right to cancel the subscription and/or remove the linked payment method at any time. In this case, access to the Contractor's services is retained until the end of the already paid period. 4.7.2. The Contractor notifies the Customer by email about the upcoming charge no later than 3 (three) calendar days before the charge date. 4.7.3. After receiving the notification, the Customer may refuse to renew the subscription or keep it by continuing to use the services. 4.8. The cost of services is non-refundable to the Customer in case the Customer refuses to receive services from the Contractor under the Agreement before the completion of the previous subscription period. 4.9. The cost of services under this Agreement is not subject to value added tax (VAT) in accordance with the tax regime applied by the Contractor. Payment may incur fees or charges from payment systems and banks, which are paid by the Customer independently. 4.10. The Contractor has the right to change tariffs for the services provided unilaterally, while the change does not affect the cost of already paid subscriptions. For individuals, tariff changes take effect no earlier than 7 calendar days after notifying the Customer by email or through the Personal Account. An individual has the right to refuse to use the service and subscription if they disagree with the tariff change; in this case, the agreement terminates upon expiration of the paid period, and the unused portion of paid services is refunded proportionally. 4.11. In the absence of a reasoned refusal from the Customer to accept the services and granted rights of use within 1 (one) calendar day after providing access to the "Tuna" software (transfer of the right to use) and purchasing a Subscription, the transferred rights and provided services are considered accepted by the Customer in full. 4.12. The amount of remuneration for the Customer's use of the "Tuna" software on the terms of a simple (non-exclusive) license is included in the cost of the Contractor's services (clause 4.2 of the Agreement).
5. Rights and Obligations of the Parties
5.1. The Contractor has the right to: 5.1.1. Modify or release new versions of the "Tuna" software at any time and for any reason. The Contractor reserves the right to add new properties and functional capabilities to the "Tuna" software or remove existing properties and functional capabilities from the "Tuna" software; 5.1.2. Conclude any contracts with third parties, including on terms similar to those of the Agreement. 5.1.3. In case of receiving a complaint (abuse) about the Customer for violating the obligations from clause 5.2, the Contractor has the right to transfer the minimum necessary information (for example, IP address and session time) to third parties (antivirus companies, internet service providers, or the injured party) only to the extent necessary to stop the violation, without disclosing the Customer's personal data, except in cases provided by law. 5.1.4. Transfer of the Customer's personal data to law enforcement agencies is carried out only upon their official request and to the extent necessary to comply with local laws, in compliance with the requirements of personal data legislation.
5.2. The Customer undertakes to:
5.2.1. use the "Tuna" software exclusively for its functional purpose;
5.2.2. not use the "Tuna" software for any illegal activities;
5.2.3. not use the "Tuna" software for distributing malicious software, viruses, phishing, spoofing, or any other types of attacks;
5.2.4. not use the "Tuna" software for distributing "pirated" i.e. unlicensed content, or licensed content if it is prohibited by copyright;
5.2.5. refrain from any actions that may interfere with the normal operation of the "Tuna" software on the Customer's equipment;
5.2.6. refrain from any actions that may interfere with the normal operation of other users of the "Tuna" software;
5.2.7. not hack, modify, debug, or otherwise change the "Tuna" software.
5.3. The Customer has the right to:
5.3.1. make suggestions for changing the functional capabilities of the "Tuna" software.
6. Liability of the Parties and Procedure for Resolving Disputes
6.1. For non-fulfillment or improper fulfillment of obligations under this Agreement, the Parties are liable in accordance with the current legislation of the Contractor's country and the terms of the Agreement.
6.2. The Contractor is not responsible for the impossibility of using the "Tuna" software and platform for reasons beyond the Contractor's control. This may include failures in the operation of hosting providers, internet channels, and local restrictions on the operation of local and internet networks.
6.3. The Parties undertake to maintain the confidentiality of information designated by the parties as commercial secrets in accordance with the current legislation of the Contractor's country, and which became known to the parties in the course of fulfilling the Agreement.
6.4. The "Tuna" software is provided "as is". The Customer agrees that they are responsible for choosing the software to achieve the desired results, for using the "Tuna" software, as well as for the results obtained with its help. The Contractor is not responsible for the Customer's loss of data to internet resources, nor is it responsible for the damage incurred by the Customer as a result of the Customer's data loss. The Customer is solely responsible for any losses incurred as a result of data loss, service failure, local software running in their environments, or service unavailability due to technical and other limitations or problems.
6.5. The Parties are exempt from liability for non-fulfillment or improper fulfillment of the terms of the Agreement in the event of force majeure circumstances, determined in accordance with the current legislation of the Contractor's country, if they provide evidence that these circumstances prevented the fulfillment of obligations under the Agreement, such evidence being documents from the competent authorities of the Contractor's country. From the moment of elimination of the force majeure circumstances, the Agreement operates in the usual manner.
6.6. All disagreements and disputes arising between the Parties under the Agreement are resolved through negotiations between the Parties.
6.7. In the event of impossibility to resolve disagreements through negotiations:
For Customers who are individuals - disputes are subject to consideration in the courts of the customer's country in accordance with the legislation, while maintaining the mandatory claim procedure for resolving disputes;
For Customers who are legal entities - disputes are subject to consideration in the court of the Contractor's country, while maintaining the mandatory claim procedure for resolving disputes.
6.8. All claims regarding the quality of services provided must be submitted by the Customer in writing to the email address info@tuna.am no less than 7 days from the moment of payment or receipt of the service.
7. Other Conditions
7.1. The Contractor has the right to unilaterally make changes to the Agreement. The new version of the Agreement with the changes made is posted by the Contractor on the Website. The Customer fully understands and acknowledges the Contractor's unilateral right to change the Agreement in the manner established by the Agreement and, in case of acceptance, undertakes to work under the changed conditions. For legal entities, changes take effect from the moment of publication on the Website. For individuals, changes take effect no earlier than 7 calendar days after notifying the Customer by email or through the Personal Account. An individual has the right to refuse to continue using the service and subscription if they disagree with the changes. In this case, the agreement terminates upon expiration of the paid period, and the unused portion of paid services is refunded proportionally. 7.2. In case of violation by the Customer of the terms of the Agreement, the Contractor has the right to terminate this Agreement and immediately block access to the "Tuna" software and platform without prior notice to the Customer. 7.3. The Agreement enters into force from the moment of acceptance of the offer and is valid until the deletion of the Customer's account in the Personal Account. 7.4. The Customer guarantees the accuracy of the provided data, including personal data (e-mail), and gives consent to their processing by the Contractor.
The Contractor undertakes to process personal data for the purposes of:
- Registering the Customer's account in the Personal Account;
- Fulfilling obligations under the Agreement.
The term for processing personal data is limited to the term of the Agreement. Transfer of the Customer's personal data to third parties is carried out exclusively in cases provided by the legislation of the Contractor's country, and only to the extent necessary to comply with legal requirements, in compliance with the provisions of personal data legislation.
7.5. By registering in the Personal Account of the "Tuna" software, the Customer confirms and assures that they are familiar with and agree to the terms of the Agreement. 7.6. Either Party has the right to unilaterally refuse to perform the Agreement, notifying the other Party by sending a notification 2 (Two) calendar days in advance. 7.7. In all matters not provided for by this Agreement, the Parties are guided by the current legislation of the Contractor's country.
8. Refund Policy and Subscription Management
8.1. The Customer has the right to request a refund for a newly purchased paid subscription within 7 calendar days from the moment of its payment if they are not satisfied with the functionality or quality of the service. 8.2. The Contractor does not refund for the renewal (automatic or manual) of an active paid subscription. 8.3. For Customers who are legal entities, the Contractor does not refund for the purchase of a new subscription for a tariff similar to one previously purchased. For Customers who are individuals, the right to refund for a new subscription within 7 calendar days from the moment of payment is retained regardless of previously purchased subscriptions. 8.4. When paying for a subscription, the payment method is automatically saved, and subscription auto-renewal is enabled depending on the selected tariff. 8.5. To delete the payment method and disable automatic renewal, the Customer can cancel the subscription. The subscription will continue to be active until the end of the paid period. 8.6. The Contractor does not refund in case of violation by the Customer of the terms of the Agreement.
9. Acceptance of Services, Signing of the Act, and Procedure for Filing Claims When Paying by Invoice
9.1. The Customer undertakes to sign the act of services rendered within 5 (five) working days from the moment of payment of the subscription invoice. 9.2. In the absence of written claims regarding the quality of the services rendered within the period specified in clause 9.1, the services are considered to be rendered properly and accepted by the Customer in full. 9.3. The Customer's failure to sign the act of services rendered within the specified period in clause 9.1 in the absence of written claims is considered as confirmation of the fact of rendering services in full and of proper quality.
Contractor:
IE Lev Aminov
RNN 71062923